outlook for mac cannot add this type of account office 365

Choosing the 'Exchange or Office 365' option. Is it just me or is the Add Account button greyed out for others since updating to 15.22.

I hope this helps others that were just a frustrated as me. Outlook 15.22 - Add Account button greyed out for type 'Exchange or Office 365' in 15.22. I find that this is definitely a bug in Outlook 2016. Note: You might need to choose your account type as Work/School to. You should be able to use the Mail control panel tool to set this up as we have always done. Set up your Microsoft 365 email address to Microsoft Outlook 2016 on your Mac. Note: Having worked with Exchange and outlook for a very long time I find that this change was not intuitive and does not comply with standard processes maintained by Microsoft for a decade. You must use the Outlook setup wizard that will start when you open outlook for the first time with no profiles. Don't use the Mail(Outlook 2016) in control panel to setup the new account, it will not work.Ĥ. In Control Panel, Mail (Outlook 2016), delete all profiles and close it.ģ. Uninstall all older versions of office and reboot.Ģ. I discovered that outlook 2016 is quite grumpy and so you must follow NEW protocol.ġ. However, office365 works fine from webmail, iPhone, android, and previous versions of outlook. I get the 'something went wrong message.' This problem occurred on several computers with office 2016 on different networks and operating systems. Symptom: Can't setup outlook 2016 to get my office365 email. I have been struggling with this same issue for many weeks and I found my solution.

Outlook for mac cannot add this type of account office 365